:: Soap 'n' Glory Terms & Conditions ::

Making a purchase is easy. Simply browse our Catalogue and add any items that you wish to buy to your shopping cart. After you have finished making your selection, click on "View Basket" and you will be asked for a few details that we need to be able to complete your order.

We accept all major credit and debit cards as well as UK cheques and postal orders. Please note that for cheque orders we reserve the right to await successful clearance of funds before shipping your goods. Cheques and postal orders must be received by us within 7 days of your order being placed. If not, we will inform you by email. If we have still not received your payment after a further 7 days you will be emailed with notification of your order being cancelled.

Soap N Glory reserve the right to remove an item from the catalogue, amend the price or any other detail on the website at any time without prior warning, consent or notification.

If one of your chosen products is not available, you will be notified. We will not substitute one item for another without first contacting you.

Soap N Glory ship to anywhere within the United Kingdom. All orders over £40 come with free delivery.

We are able to deliver to local customers and also offer a collection service on our market days, please contact us if you think this may be of use.

Damaged items - If items arrive damaged, we require you to send the product back to us in its original packaging or similar. A new item will be dispatched upon receipt and possibly upon investigation.

Erroneous Items - Items sent out in error will be exchanged for the correct item. We will send you a reply paid box or envelope and once we have received the incorrect item back from you, we will dispatch the correct one.

You must notify us of any problems with your order within 48 hours of receipt of your order. Failure to do so may leave us unable to rectify any problems.

Where refunds are given, we reserve the right to issue a credit note (where appropriate). This is at the discretion of the management.

We reserve the right to split multiple orders. Split orders may be sent by different carriers.

Urgent orders - If you require your order for an urgent deadline, please email us, we aim to answer all emails the same day, we will try our very best to meet your needs. All other orders - Whilst we ask customers to allow 7 - 10 working days for delivery, most items are usually in stock and immediately available so orders are generally received within a few days.

If your item is not in stock, we will back order it for you. You will always be kept up to date via email with the option to change your order if you would rather not wait.

If a shipment is returned to us as a result of the recipient being un-contactable or not responding to a card left by the carriers, a second delivery charge may be made at our discretion before the goods are re-delivered.

Please note that if your shipment becomes lost as a result of you entering an incorrect or incomplete address when placing your order, we will not be held responsible for the loss.

For those customers that enter an alternative delivery location in the special instructions box that is not signed for (e.g. please leave in porch, please leave round back of property), Soap N Glory will not be responsible if the consignment goes missing once the delivery has been made.

Privacy Policy
Soap N Glory do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

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